Educational content only. Not medical, psychological, or health services. Auckland, New Zealand.

Privacy Policy

Last updated:

1. Information We Collect

Kneeswristwipe collects personal data only when you voluntarily provide it. This includes:

  • Contact forms: Name, email address, and message content when you submit inquiries.
  • Cookies: Strictly necessary cookies for site functionality; analytics and marketing cookies with your consent.
  • Automatically collected: IP address, browser type, pages visited, and time spent (through Google Analytics when enabled).

2. How We Use Your Information

  • Responding to your inquiries and providing educational services.
  • Improving our website and user experience.
  • Complying with legal obligations.
  • Analytics and performance monitoring (with your consent).
  • Marketing communications (only with your explicit consent).

3. Legal Basis for Processing (Privacy Act 2020 and GDPR)

We process your data based on:

  • Your explicit consent (for marketing and analytics).
  • Contract necessity (providing requested services).
  • Legal obligation (tax records, business compliance).
  • Legitimate interests (improving our service).

4. Third-Party Service Providers

  • Google Analytics: Tracks website usage (anonymised). We use Google Consent Mode v2.
  • Google Ads: Remarketing and conversion tracking (with your consent only).
  • Google Maps: Location embedding on our contact page.
  • Email service providers: We may use third-party providers to send emails (all under strict data processing agreements).

5. Data Protection & Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights (Privacy Act 2020)

You have the right to:

  • Access your personal data.
  • Correct or update inaccurate information.
  • Request deletion of your data (right to be forgotten).
  • Restrict or object to processing.
  • Data portability (receive your data in a portable format).
  • Withdraw consent at any time.
  • Lodge a complaint with the Privacy Commissioner.

7. Cookies & Tracking Technologies

Strictly Necessary: Functionality cookies (always enabled, no consent required).

Analytics: Google Analytics (_ga, _gid) — enabled only with your consent.

Marketing: Google Ads (_gcl_au, _gcl_aw) — enabled only with your consent.

You can manage or withdraw cookie consent through our cookie banner at any time.

8. Data Retention

  • Contact form data: Retained for 2 years or until you request deletion.
  • Analytics data: Automatically deleted after 14 months.
  • Email communications: Retained for 1 year unless you request deletion.

9. International Data Transfers

Some third-party services (Google, analytics platforms) may transfer your data internationally. We ensure appropriate safeguards are in place, including standard contractual clauses where applicable.

10. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect data from children. If we become aware of such collection, we will delete it immediately.

11. Changes to This Policy

We may update this policy periodically. Changes become effective when posted to this page. Continued use of our site constitutes acceptance of updated terms.

12. Contact Information

For privacy inquiries or to exercise your rights, contact us at:

Kneeswristwipe
Level 2, 45 Karangahape Road
Auckland 1010, New Zealand
Email: info@kneeswristwipe.shop
Phone: +64 9 416 5203

13. Privacy Commissioner

If you believe your privacy has been breached, you may lodge a complaint with the Privacy Commissioner of New Zealand: privacy.org.nz